Find out about the Dutch consumer protection agency and other organizations to contact if your rights as a buyer in the Netherlands have been violated or a dispute with a seller is unresolved…
Both the Dutch government and the EU have laws which protect consumers and agencies responsible for monitoring businesses to ensure they are abiding by the established regulations.
ECC NEDERLAND: This is the European Consumer Center for the Netherlands which offers legal assistance to Holland residents who are not able to resolve a dispute with a company they have purchased from that is located in another EU member state.
CONSUMENTENBOND: This is the Dutch consumer rights agency. It provides detailed information about specific consumer rights in the Netherlands, gives advice on ways to resolve an issue with a seller and offers services such as mediation if an agreement with the seller cannot be reached to resolve the dispute.
KLACHTENKOMPASS: This is an online forum established by the Consumentenbond which allows a consumer to file a dispute with a company and for the company to reply either with corrective action or to deny the claim. All communication is public record.
DE GESCHILLENCOMMISSIE: This is the Dutch complaints board for consumers in Holland to file a grievance against a company they have purchased from in the Netherlands.
AUTHORITEIT CONSUMENT & MARKT: The Dutch ACM ensures fair competition among businesses within industries and protects interests of consumers in the Netherlands.
NEDERLANDSE VOEDSEL en WARENAUTORITEIT: The Dutch Food and Consumer Product Safety Authority is part of the Ministry of Agriculture, Nature & Food Quality.